A User Experience writer aka UX writer creates intuitive copy for apps, websites, and other digital products adhering to the brand’s voice and tone. UX writers help users interact with your product/service seamlessly by presenting critical information through copy and microcopy.
These help product managers, particularly in larger organizations, by giving them standard guidelines for UX Writing.
Any words used for your product including microcopies, onboarding documents, landing pages, etc., are done in UX Writing to make it synchronized throughout.
Following UX writing principles correctly helps to make your company more noticeable on social media platforms.
The brand voice is of utmost importance and UX writing begins with a voice chart creation for that brand. This includes all the conversations that go through the application right from opening a menu to choosing an option. It represents the characteristics of a brand.
The tone spectrum is the next part of UX writing. Setting up the tone of your brand is based on different user flows. For example, the tone used to make a payment might be different from the tone used to talk to customer care. Hence, setting up a tone for your brand is very essential.
Once the voice and tone of your application are finalized, next comes content mapping and modelling. This comprises aligning the text with the voice chart and the tone spectrum to maintain uniformity across the application.
At this stage, the UX writer creates the content and shares it across the complete application with the help of developers and designers. This draft, review, and publish process is followed by testing with real users.
The best way to test UX writing is to integrate it with usability testing, heuristic evaluation, etc. With the latter, the testing process becomes rapid with the use of parameters like accessibility, purpose, clarity, and so on.